At Furry in Swag, we know how much you’re looking forward to your pet’s new gear — and we want it to reach you safely and on time. This policy explains how we process, ship, and deliver your orders, along with what to do if something goes wrong.

1. Order Processing & Dispatch

Once your order is placed and payment is successfully confirmed, our team begins processing it right away — packing your collars, leashes, beds, mats & other carefully to avoid damage in transit.

•      Orders are typically dispatched within 3-5 business days of order confirmation.

•      Dispatch timelines may be slightly longer during high-demand periods (festive season, sales, etc.) or for customised/personalised products.

•      You will receive a confirmation email/SMS once your order has been dispatched, along with tracking details.

•      Business days exclude Sundays and public/national holidays.

2. Delivery Timeline

After your order is dispatched from our facility, it is handed over to our courier partner for delivery.

•      Delivery generally takes an additional 3-5 business days, depending on your location and courier serviceability.

•      Total estimated time from order to delivery: approximately 6-10 business days.

•      Metro cities and well-serviced pincodes may receive orders faster; remote or rural areas may take slightly longer.

•      These are estimated timelines and not guaranteed delivery dates — actual delivery may vary due to factors outside our control (see “Delays” below).

3. Delivery Coverage

We currently deliver Pan-India, across all serviceable pincodes through our courier partners.

•      At checkout, you can enter your pincode to confirm serviceability and estimated delivery timeline for your area.

•      If we are unable to service your pincode, you’ll be notified at checkout, and you’re welcome to contact us for assistance or alternate arrangements.

4. Shipping Charges

•      We offer free shipping on all orders above ₹500.

•      For orders below ₹500, a nominal shipping fee will apply, calculated and displayed at checkout before you complete payment.

•      Any applicable shipping charges are non-refundable if you choose to cancel a delivered order or refuse delivery (see Section 8).

5. Order Tracking

Once your order ships, you’ll receive:

•      A dispatch confirmation via email and/or SMS

•      A tracking link/ID to follow your courier’s progress in real time

If you haven’t received tracking details within the expected dispatch window, please reach out to us and we’ll help you track it down.

6. Payment Options

We currently accept the following payment methods, processed securely through our payment partners (Razorpay, PayU, Cashfree):

•      Cash on Delivery (COD)

•      Credit Cards

•      Debit Cards

•      UPI

•      Net Banking

7. Delays

While we work hard to meet the timelines above, delivery can occasionally be delayed due to factors beyond our control, including but not limited to:

•      Courier or logistics network disruptions

•      Extreme weather conditions

•      Regional restrictions, strikes, or local disruptions

•      High order volumes during sales or festive periods

•      Incorrect or incomplete address details provided at checkout

If a significant delay occurs, we will do our best to keep you informed via email/SMS. We appreciate your patience in such situations.

8. Order Cancellations

•      Orders can be cancelled only before they are dispatched. You can request cancellation by emailing us or through your account, where available.

•      Once an order has been dispatched, it cannot be cancelled, but you may be eligible to return or exchange it after delivery, as per our Return & Exchange Policy.

•      If your order is cancelled before dispatch, any amount paid (including shipping charges, if applicable) will be refunded in full to your original payment method.

•      If you refuse to accept a delivered order or return it after delivery, shipping charges (if any were applied) will not be refunded.

9. Damaged, Defective, or Incorrect Orders

We carefully quality-check every product before it ships, but if something isn’t right when it arrives:

•      Please inspect your package upon delivery.

•      If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery, along with clear photos of the product and its packaging.

•      Once verified, we’ll arrange a replacement, exchange, or refund as applicable — at no extra cost to you.

10. Undelivered or Lost Shipments

In rare cases where a shipment is lost in transit or marked delivered but not received:

•      Please contact us within 48 hours of the expected delivery date.

•      We will investigate with our courier partner and, once confirmed, offer a replacement or full refund.

11. Address & Contact Accuracy

Please ensure your delivery address, pincode, and contact number are accurate at the time of ordering. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately — we’ll try to update it if the order hasn’t been dispatched yet.

12. Contact Us

For any questions about shipping, delivery, or order tracking, reach out to us at:

Email: contact@furryinswag.com

Address: Tuglakabad, South East Delhi, Delhi – 110044, India