Furry in Swag (“we”, “us”, “our”) operates www.furryinswag.com, selling dog products such as collars, leashes, beds, and mats (with more categories coming soon). This Privacy Policy explains how we collect, use, and protect your information when you use our website, in line with India’s IT Act, 2000, IT Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using our website, you agree to this Privacy Policy. We may update it from time to time; the “Last Updated” date above will reflect any changes.
Information We Collect
• Personal details: name, email, phone number, and delivery/billing address — collected when you place an order, create an account, or contact us.
• Order details: products purchased, order value, and order history, used to process and track your purchases.
• Payment details: handled directly by our payment partners (Razorpay, PayU, Cashfree). We never see or store your full card or bank details — only confirmation that a payment succeeded.
• Customer support data: any information you share with us via email or contact forms when raising a query, complaint, or return/exchange request.
• Usage data: basic technical data such as IP address, browser type, and pages visited, collected automatically to help the website run smoothly.
We currently do not run marketing emails/SMS/WhatsApp campaigns or use analytics tools like Google Analytics. This will be updated here if that changes.
How We Use It
• To process, pack, and deliver your orders
• To handle returns, exchanges, and refunds
• To respond to customer support queries and complaints
• To send order-related updates (e.g., confirmation, shipping, delivery status)
• To improve our website, product range, and customer experience
• To meet legal, tax, and accounting obligations
We never sell your personal data, and we don’t use it for anything beyond the purposes listed above.
How Long We Keep Your Data
We retain your order and account information for as long as needed to fulfil the purposes above — typically for the duration of your relationship with us, plus any additional period required for tax, accounting, or legal record-keeping (generally up to a few years after your last order, as mandated by Indian law).
Sharing of Information
• Payment gateways (Razorpay, PayU, Cashfree) — to process your payment securely.
• Courier/delivery partners — to ship your order and provide tracking updates.
• Hosting and website service providers — to keep our website running.
• Government or legal authorities — only where required by law.
We may also disclose information if our business is sold, merged, or restructured, in which case your data would transfer under the same or equivalent privacy protections.
Data Security
We use reasonable technical and administrative safeguards — such as secure checkout via PCI-DSS compliant payment partners — to protect your data from unauthorized access, alteration, or misuse. No online system is 100% secure, but we take this seriously and review our practices as our business grows.
Your Rights
• Access or request a copy of the personal data we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your account and personal data
• Withdraw consent for any optional communication
To exercise any of these rights, simply email us at contact@furryinswag.com. Some records may be retained where required by law (e.g., for tax or fraud prevention).
Children
Our website is meant for users aged 18 and above. We do not knowingly collect data from minors.
Cookies
We use basic cookies to keep the website functioning properly. You can disable these in your browser, though some features may not work as intended.
Grievance Officer
Email: contact@furryinswag.com
Address: Tuglakabad, South East Delhi, Delhi – 110044, India
Contact Us
Questions about this policy? Email us at contact@furryinswag.com.